Magic Tropical Splash Aparthotel’s FAQs
We solve all your doubts
- What measures do you have in place against COVID?
In our accommodation we take the health and safety of our guests very seriously. You can consult
HERE all the measures.
- What channels do I have to make my booking?
Nobody will offer you as much for your booking as MagicTropical Splash. Only by booking through the official website we guarantee you the Best Price Online and other exclusive advantages that you can consult in section two of this FAQ section. You can also make your reservation by phone on +34 965 851 654, by email at email@example.com, contact us in the CHAT that you will find at the bottom of this website or through our social networks.
- What advantages do I get when I book on the official website?
Nobody will offer you as much for your booking as Magic Tropical Splash Everything is advantages, from the moment you decide to make your booking with us until the day you return home.
-We guarantee you the Best Price Online. You won't find a lower price. And if you do, we'll make it up to you!
-Price Protection: Take advantage and book now. If the price of your holiday drops later, we will refund you the difference on arrival. With your early booking you'll always be a winner.
-You can get the Magic Amigos card where you will have a 4% discount at any time of the year. All you have to do is register on our website.
-Exclusive cabins only on our website and instant booking confirmation in just 3 steps. No waiting time. Last places on sale only on our website.
-Book now and do not pay until 21 days before arrival (25% of the amount is paid in advance and the rest approximately 72 hours before the arrival date).
-Facilities for travelling with your pet.
In addition to all this, if you stay with us for 5 nights or more we give you the following for free:
-Free transport from Alicante Airport or RENFE to the door of your Magic accommodation (minimum 5 nights).
- How do I book through the official website?
On the main page of our website you will find a section called 'Book now', in which you can select the dates you are interested in and access the availability of rooms, accommodation, prices and regimes.
You must choose your arrival and departure dates.
Number of people
Indicate the number of adults, children and babies in the booking. Please note that at Magic Costa Blanca we consider children from 2 to 16 years old and that the first child is free of charge. The number of babies is related to the number of cots that you can request in your booking by filling in the field 'Observations'.
Type of flat
If you have selected dates and number of people, you will see the types of flats available and you will be able to choose the one that best suits your needs.
Regime and offers
You can select the regime or offer you want. Our advice is to always book our Ultra All Inclusive regime, in which we are specialists, as it includes many advantages. With it, you won't have to spend any extra money on your holiday. There will also appear, whenever available, some promotional rates or offers for different groups.
Packages and Extras:
With your booking, you will be able to select a series of extra packages with services such as animal experiences, massages, park tickets, spa... that will complete your holidays.
Once you have clicked on 'Book now', it is important that you check the contact details you provide, in case we need to contact you before your arrival at the establishment.
Once you have filled in all the fields you can click on the 'Confirm Booking' button and your booking will be confirmed. A window should appear telling you that your booking has been successfully completed and will give you the option to print your confirmation voucher at that time, or you can wait until you receive it in your email and print it then.
To make a booking, the customer must provide a Credit or Debit Card number. As a management fee and to guarantee the reservation, 21 days before arrival, the card provided will be charged with the amount corresponding to 25% of the reservation, and this amount will be deducted from the invoice of the total amount of the stay on arrival. In the event that this amount cannot be charged to the card, the client will have 24 hours to provide a new card number or the deposit in our bank account, which will be provided by e-mail. If no reply is received, the booking will be cancelled with the corresponding charges according to our cancellation conditions. The rest of the reservation will be charged 72 hours before the arrival date.
In the case of payments via Bizum, 100% will be paid at the time of booking.
- Can I change my board?
Yes, it is possible to request to change your board to a higher board, with a small supplement per person per day (check dates and price at your accommodation or through our reservations department). It is recommended to give 15 days' notice.
- What is included in each type of regime?
At Magic Costa Blanca, we always recommend that you book your holiday with our Ultra All Inclusive regime, to enjoy multiple advantages and not have any extra expenses during your holiday.
Depending on the accommodation you can book different types of accommodation (these descriptions may be subject to change). You can check what is included in each regime HERE
- When and where is it preferable to book at Magic Tropical Splash?
In order to get the best price for your stay, we recommend that you make your reservation in advance and always through the official Magic channels, such as this website. The department that manages the prices publishes the lowest rates in advance and they go up as occupancy increases. That's why at Magic Tropcial Splash those who go ahead get the best price. If it goes down later, we refund the difference on arrival, thanks to our protected price policy.
With your early booking you will always win! You can check all the details of the
details of the protected price through this link.
If you need a personalised quote, you can contact the reservations department on (+34) 965 851 654 or at firstname.lastname@example.org.
- Where can I ask for more information about my booking?
Magic Tropical Splash has several ways to contact and resolve any questions you may have. You can check the status of your booking in the 'My booking' section of the website (at the top).
1.- Through our website: you can make your booking and if you have any doubts, you can enter our online chat, where our team will answer any questions you may have about our services.
2.- Through the Central Reservations telephone number: (+34) 965 851 654, where our reservations team will answer any questions you may have and, if you wish, confirm your reservation.
3.- By e-mail: email@example.com
4.- Through our web
5.- By sending a private message with your question on Magic Tropical Splash's Facebook page.
- Are there any restrictions on the number of nights?
Yes, the minimum stay may be different in each of the hotels, and availability varies according to the occupancy of the accommodation. Our aim is to reconcile the wellbeing of our clients with that of our employees, so in many cases, only 7 nights or full weeks can be booked.
With this system, we are able to provide quality employment for the staff. When only short stays are sold, rooms for the rest of the week cannot be sold. Therefore, we give preference to week-long stays and if at the last minute there are still rooms available, we shorten the stay. We offer you the possibility to sign up on a waiting list and if the number of minimum nights is reduced, we will call you.
- Is there a parking option at Magic Tropical Splash Resort?
Are you coming by car? We have paid parking (15 euros per day) for all our clients, subject to availability.
- Is there wifi in the resort?
Yes, we have free wifi service in the flats and in the facilities. Just you will have to enter your room number and surname of the reservation holder.
- Can I cancel or modify my booking?
Booking modifications can be made subject to availability with a cost of 20€ (non-refundable) per room and must always be requested in writing to firstname.lastname@example.org (No modifications will be accepted less than 15 days before the arrival date, except for changes of distribution, regime or typology that exceed the value of the original booking).
With your booking, you can contract the No Charge Rate (except non-refundable bookings) to cancel free of charge up to 72 hours before your check-in date.
It covers any cause of cancellation and does not require any proof of cancellation. Check the conditions here.
-If you have NOT contracted the No Charge Rate:
Cancellations* from 7 to 6 days before arrival, 25% of the reservation amount will be charged. Cancellations 5 to 3 days before arrival, 35%. Cancellations 2 days before arrival, the charge will be 80% of the amount of the reservation. For cancellations 1 day before arrival, no show or cancellation during the stay, the charge will be 100%.
Cancellations* in winter: from 7 to 6 days before arrival, 25% of the booking amount will be charged. Cancellations from 5 to 3 days before arrival, 35%. Cancellations 2 days before arrival, the charge will be 80% of the amount of the reservation. For cancellations 1 day before arrival, no show or cancellation during the stay, the charge will be 100%.
2. No cancellation charges will be applied for reservations cancelled up to 24 hours after the initial sending of the reservation, as long as they are more than 21 days prior to arrival.
3. For security reasons, the cancellation of a reservation must be made in writing. To do so, the holder of the reservation must fill in a request at https://www.hoteles-costablanca.com/contacto/cancelar-reserva/ indicating the accommodation and the booking reference number of the reservation he/she wishes to cancel. The date of receipt of this request will be considered as the date of cancellation and will be confirmed within 72 hours, validated by the booking reference number. No cancellations will be made by telephone. Requests received by any means other than the cancellation form will not be processed.
4. No-shows and cancellations during the stay will be charged at 100%, except for Formula 24.
5. Changes to bookings may be made subject to availability at a cost of 20€ (non-refundable) per room and must always be requested in writing to email@example.com.
If you have booked your reservation at a non-refundable rate:
You will have to pay 100% of your booking in any case.
- How can I get from Alicante Airport or the train station to my accommodation?
At Magic Tropical Splash we like our guests to have the best service and the best facilities for their stay. That's why we offer a shuttle service that drops you off at the hotel's door. In addition, for stays of 5 nights or more this service is FREE (only available from the booking process on our website).
SEE THE POSSIBILITIES:
- ECONOMIC: The shuttle service runs from the airport to the door of your establishment.
- AVE: For customers arriving by AVE, the shuttle service is also free! The shuttle service runs from the train station to the door of your accommodation.
*To request this service you must fill in a form on the confirmation voucher of your booking. If your stay is less than 5 nights, you can hire the transfer on your own through the company Beniconnect. To check dates and prices here is the website
**Only 1 piece of hand luggage + one more piece of luggage per person.
There are no wheelchair accessible buses.
Transfer booking only valid during the dates of stay (arrival and departure).
Service available for flights arriving or departing between 08:00 and 23:59. From 01/11 to 31/03 flights between 08:00 and 22:00.
For bookings made less than 48 hours in advance the shuttle service will only be available subject to availability.
- Where can I see reviews or ratings for Magic Tropical Splash?
Every year, Magic Tropical Splash Resort is recognised and awarded by prestigious portals such as Google, Booking or Tripadvisor, where many of our guests leave reviews of their stays.
On the hotel website you can also find a 'Reviews' section that corroborates our daily work and effort to offer you the best holidays.
- Is access to the spa free at Magic Tropical Splash?
Access to the spa is only free if you have contracted the Ultra All Inclusive regime. In this way, you have 1 free hour included if your stay is 4 nights or more. If your stay is 7 nights or more, you will have 2 hours included.
To access the spa it is compulsory to purchase the hygiene kit. The price is 5€. If you wish to access the Spa with another type of regime, please consult reception.
- Is there any height or weight restriction to access the slides?
For safety reasons, some of the slides in our accommodation are off limits to people under 1.20m tall or weighing more than 110kg.
- Is there any kind of security deposit?
On arrival at reception you may be asked to pay a security deposit of 150 €, in case of damage to the lodge during your stay. You can leave the details of a credit card , and if there is any damage the amount will be refunded; or you can leave a deposit which will be returned at check out if there is no damage to the room.
- Are there any options for coeliacs, allergy sufferers or vegetarians in the restaurants and buffets at Magic Tropical Splash?
At Magic Tropical Splash, we work every season to incorporate new gastronomic options into our menus and buffets, such as gluten-free, sugar-free or vegetarian food. In our accommodations we have restaurants/buffets where you can choose the food of your choice. However, if you have any kind of allergy or special request, just tell the maitre d', who will be at the entrance of the restaurant, and he will tell you what food you can eat. In any case, our kitchen service can also cook something adapted with 24 hours' notice.
- What time can I enter and what time do I have to leave my flat?
The flats at Magic Tropical Splash will be vacated from 17:00 hours onwards. However, you will be able to enjoy our facilities from the moment you arrive. You will also be able to leave your luggage at the resort reception until you check into your room. During this time we will be preparing your room in detail and we will make the effort to have it ready before the scheduled time*.
Check-out time is until 10:00 a.m., although you may contract our late check-out service to check out later for a small extra charge, subject to availability. You can enjoy the bar and restaurant services (if included in your booking) from 12:00 (the first service included is lunch) until 12 noon (the last service is breakfast).
*The timetable for check-in and check-out of rooms is subject to decree 19/97 of 11 February of the law regulating tourist accommodation in the Valencian Community, in Article 7.
- Can I bring my pet to the resort?
We know how much your pet means to you, that's why at Magic Tropical Splash we are 'Pet Friendly'. We allow pets at SILVER APPARTMENT PET FRIENDLY (no weight limit) for a small daily supplement. (Service subject to availability). We also offer you the possibility of accommodating your pet in the Caraby school-residence for a small supplement (free for bookings of 7 nights or more). You can contact Reservations or Caraby on 965855981.Pets must comply with the rules in force in each accommodation.
- What is the price of the cots?
The price of the cot is 6,75€ per night. You can add this request in the remarks of your booking. However, during the check in at the reception you can remind our colleagues about it.
- Can I visit other Magic establishments with my booking?
With your Ultra All Inclusive booking you can visit other Magic hotels free of charge (Subject to the conditions and availability of the booking terminal. Includes inter-hotel transfer service, except for visits to the Villa Luz hotel).
- What is the Magic Amigos card, how do I apply for it and how do I apply my discount?
To benefit from the advantages of the Magic Amigos card, all you have to do is sign up on our website. From your next booking (once you identify yourself as a Magic Amigo) you will enjoy:
- Up to 10% discount on all your bookings depending on your level (*). Exclusive for you, for being a member of our Club.
- Fancy a relaxing experience? You have a discount on Spa and Wellness treatments in any of our hotels.
- Savour your discount in our themed restaurants (**). Surprise your five senses with the staging of our restaurants and gastronomic offer.
- Add a medieval touch to your holiday by visiting the Magic Robin Hood Show. Enjoy the discount for this spectacular challenge between knights.
- You'll get access to our exclusive offers before anyone else, take advantage of our discounts!
- Free WiFi connection in all our facilities.
- We print your personal documents, such as plane tickets, bus tickets, or any paperwork that may arise during your stay.
- And best of all... you join a Magic Club!
(*) Discount applicable to only one room per booking in the name of the member.
(**) Visit to the themed restaurant by prior reservation at the hotel. Limited places per day
How do I get my discount?
Very easy! You only have to register in our web
and identify yourself before making your reservation. The loyalty discount will be automatically applied to the final amount of your booking.
Magic Amigos Card Application
You no longer need a physical card
STEP 1: Request your virtual card by registering on our Web. You must confirm your registration by email.
STEP 2: Log in to the website and search for availability and prices. Before confirming the reservation, you will see the final discount applied.
The discounts and services associated with each level may vary.
Only bookings that have been enjoyed will be counted, once the stay is over (for this it is necessary that customers have made the checkout at the accommodation booked.
- I have a discount code, how do I apply it?
To take advantage of some promotions or offers you need to enter a promotional code at the time of booking, by following the steps below:
1 - Select your reservation (take into account the dates of stay valid during the promotion).
2 - Select the number of adults and children in 'occupancy'.
3 - In the section 'Promotional code? enter the code to apply
4 - Click on Check availability
5 - Your discounted room will automatically appear. Check that the dates and occupancy are correct.